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How We Handle Your Information

We collect what we need to run your account, verify your wallet deposits and process withdrawals through bKash, Nagad and Rocket. Your data stays tied to your account and we only share it where payment processing or legal obligations require it.

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POLICY CONTACT

How to Reach Us About Privacy

If you have questions about what data we hold, want to update your details or request a copy of your records, our support team handles privacy requests alongside account help. Email us with your registered account name so we can verify your identity before sharing information. Live chat works for quick clarification but data requests need email for security.

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Email Support

Send privacy requests to our support email with your account name and a clear description of what you need. We verify your identity before releasing any data and aim to respond within a few business days depending on the request complexity.

Live Chat

Use live chat to ask general questions about how we handle data or what information we collect. For formal data access requests or account closure tied to privacy concerns, email remains the required channel for proper verification.

Account Settings

You can update your contact details, change your password and review linked payment methods directly in account settings. For deeper privacy requests such as data deletion or export, contact support by email so we can confirm your identity first.

DATA HANDLING

How We Protect Your Information

We encrypt account sessions, store payment details in hashed form and limit internal access to customer data based on role. Cookies track your login state and preferences so you stay signed in across sessions. We do not store full wallet credentials; bKash, Nagad and Rocket transactions pass through secure payment gateways that handle sensitive information on their end.

Data We Collect

When you register we ask for your name, phone number, email and date of birth to verify your identity. Deposits via bKash, Nagad or Rocket generate transaction records tied to your account wallet.

Cookies and Tracking

We use session cookies to keep you logged in and functional cookies to remember your language and display preferences. Analytics cookies help us understand how visitors navigate the site.

Data Retention

Active account data stays on our systems as long as your account is open. After you close your account we retain transaction records and identity verification documents for the period required by payment processors and applicable regulations in eligible regions…

Your Rights

You can request a copy of the data we hold, ask us to correct inaccurate information or close your account and request deletion where local law permits.

Privacy Policy Questions

We collect your name, phone number, email address and date of birth during registration to verify your identity. When you deposit via bKash, Nagad or Rocket we record transaction details and your wallet reference to process payments and prevent fraud.

We share data only with payment processors to complete your deposits and withdrawals, and with service providers who help run the platform such as hosting and fraud prevention tools. We do not sell your information to advertisers or unrelated third parties.

Email our support team with your registered account name and specify that you want a data export. We verify your identity and send a summary of your account information, transaction history and any other records we hold within a few business days.

Yes, contact support by email to request account closure. We close your access immediately and delete or anonymize your data after the retention period required by payment processors and local regulations in eligible regions. Some transaction records may be kept longer for legal compliance.

We use session cookies to keep you logged in, functional cookies for language and display preferences, and analytics cookies to see how visitors use the site. You can disable cookies in your browser settings but account features may not work correctly without them.

We do not store your full wallet credentials. When you deposit or withdraw, the transaction passes through a secure payment gateway that handles sensitive information. We only keep a transaction reference and the amount to reconcile your account wallet balance.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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